Privacy Policy

Switch My Style

At Switch My Style we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website https://switchmystyle.com or use our services.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Irish Data Protection Act 2018.

1. Who We Are

Switch My Style is a fashion rental platform that allows customers to rent clothing items through an online service.

Data Controller

Belinda Ball

Trading as Switch My Style

Ireland

 

Email: [email protected]

 

As the data controller, we determine how and why your personal data is processed.

2. Personal Data We Collect

We may collect and process the following categories of personal data.

Information You Provide to Us

When you create an account, place an order, or contact us, we may collect:
  • Name
  • Email address
  • Postal address
  • Phone number
  • Account login information
  • Clothing preferences or sizing information
  • Messages or communications sent to us

Payment Information

Payments are processed securely through the third-party payment provider Stripe. We do not store your card details.

Payment providers may collect:
  • Payment card information
  • Billing address
  • Transaction details

Order and Rental Data

When using our service we collect information relating to:
  • Rental orders
  • Items rented
  • Delivery and return information
  • Deposit payments
  • Rental history
This helps us manage inventory, process orders, and provide customer support.

Technical Data

When you use our website, we may automatically collect certain information including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits
  • Website usage data

This information helps us improve website performance and security.

3. How We Use Your Personal Data

We process personal data for the following purposes:

To Provide Our Services

  • Create and manage your account
  • Process rental orders
  • Arrange delivery and returns
  • Manage deposits and payments
  • Provide customer support

To Improve Our Website and Services

  • Analyse website usage
  • Improve the customer experience
  • Develop new features

Marketing Communications

If you opt-in, we may send you:
  • Newsletters
  • Promotions
  • Updates about Switch My Style
You may unsubscribe at any time.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

Contractual necessity

Processing required to provide our rental service.

Legitimate interests

Improving our services, preventing fraud, and maintaining security.

Consent

For marketing communications and certain cookies.

Legal obligations

Compliance with tax, financial, or regulatory requirements.

5. Sharing Your Personal Data

We only share your personal data where necessary.
We may share information with:

Payment Providers

Such as Stripe to securely process payments.

Delivery and Logistics Providers

Courier services used to deliver and return garments.

Technology Providers

Companies that help operate our website, such as:

  • Website hosting services
  • Website analytics tools
  • Email communication services
All service providers are required to process your data in accordance with GDPR.

We never sell your personal data.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data including:

  • Secure hosting infrastructure
  • Encrypted payment processing
  • Restricted access to data
  • Secure authentication systems
However, no internet transmission is completely secure.

7. Data Retention

We retain personal data only for as long as necessary.
Typical retention periods include:

Customer account data: retained while the account is active

Transaction records: retained for 6 years for tax and accounting purposes

Marketing data: until consent is withdrawn

8. Your GDPR Rights

Under GDPR you have the right to:
  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent for marketing
To exercise these rights please contact:

9. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly
  • Analyse website traffic
  • Improve user experience
Where required by law, cookies are only placed with your consent.
You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Privacy Policy

We may update this policy from time to time.

The latest version will always be available on our website.

12. Contact Information

If you have any questions regarding this Privacy Policy or how your data is processed, please contact:

Belinda Ball

Switch My Style

Email: [email protected]

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).

Thank you for using Switch My Style, we are committed to protecting and respecting your privacy.

Who we are

Suggested text: Our website address is: https://switchmystyle.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

Who we are

Suggested text: Our website address is: https://switchmystyle.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.