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Switch My Style Terms and Conditions.

TERMS & CONDITIONS

Last updated: 4 March 2026

1. About Us

Switch My Style operates a clothing rental subscription service, allowing the customer to rent garments for a fixed rental period in exchange for a fee and a refundable security deposit.
By accessing our website, placing an order, or subscribing to our services, you agree to be bound by these Terms & Conditions.

2. Eligibility

You must:
  • Be at least 18 years of age
  • Provide accurate personal, payment, and delivery information
  • Be legally capable of entering a binding contract
We reserve the right to refuse service at our discretion.

3. Rental Model

Rental Period
Each rental period begins on the date the garments are delivered and ends on the specified return date. You are responsible for ensuring that all rented garments are handed over to our courier on or before this date.
Late returns may incur additional charges as outlined in Section 8.

4. Security Deposits

4.1 Deposit Requirement

All garments rented require a refundable security deposit. This is held to cover loss, damage, or excessive wear beyond normal use. We reserve the right to determine if the garment is damaged beyond the ability for the item to be cleaned and rehired. If we deem that the garment is damaged we will contact you the customer to advise that the damage is beyond repair and therefore we will need to claim the deposit.
If the garments are not returned within 4 weeks of the hire date, we reserve the right to claim the deposit.

4.2 Deposit Returns

Deposits are refunded once:
  • All items are returned on time
  • Items are assessed and deemed free from damage beyond fair wear and tear
Refunds are typically processed within 5–10 business days after inspection.

5. Use of Garments

5.1 Acceptable Use

You agree to:
  • Wear garments responsibly
  • Follow any care instructions provided
  • Avoid alterations, repairs, or modifications

5.2 Prohibited Use

You must not:
  • Please do not wash garments, we use professional cleaners who can look after cleaning the garment and avoid shrinkage, colour degradation or loss of beading etc.
  • Loan the garment to another person to wear. You are responsible for ensuring the garment is maintained in excellent condition and is returned on time.

6. Fair Wear & Tear

We understand garments are meant to be worn. Fair wear and tear includes:
  • Minor marks
  • Light fabric stress
  • Gentle fading consistent with normal use
Damage beyond fair wear and tear includes, but is not limited to:
  • Rips, tears, burns
  • Red wine or liquid stains.
  • Handbag rubbing especially on cross body handbags.
  • Heavy staining (e.g. wine, oil, makeup, faketan)
  • Odours that cannot be removed
  • Structural damage (zips, seams, fastenings)

7. Cleaning

We professionally clean all garments between rentals.
Do not wash, dry clean, or treat garments unless explicitly instructed. Incorrect cleaning may result in damage charges.

8. Loss, Damage & Late Fees

8.1 Damage Charges

If an item is returned damaged beyond fair wear and tear, we may:
  • Deduct repair costs from your deposit

8.2 Late Returns

Please ensure you click the return button and arrange a pick up. If the parcel is not returned on time, late returns will incur:
  • A weekly late fee that will be deducted from the deposit.

9. Delivery & Returns

9.1 Delivery

We endeavour to ensure delivery will be on time. Delivery timelines are estimates and not guaranteed. We are not responsible for courier delays outside our control.

9.2 Returns

You are responsible for:
  • Returning all items using the provided return method
  • Ensuring garments are returned neatly on hangers provided and securely packaged
  • Returning items on time
  • All items that are rented must be returned together, any shortage of items rented will be deducted from the deposit.
Failure to return items may result in loss of deposit.

10. Payments & Fees

All prices are shown in euro (€) and include VAT unless stated otherwise.

We reserve the right to:

  • Recover unpaid fees through your deposit paid.

11. Garments that do not fit.

In each garment description, we offer a clear breakdown of the fit and size structure. Please ensure that you measure your fit carefully, following the instructions provided. However, If you are not happy with the fit when you receive the garment, you may change the size.
There will be no additional cost for hiring, however you will be responsible for all postage costs. We are able to extend the rental time by one week.

12. Intellectual Property

All website content, branding, photography, and copy remain the intellectual property of Switch My Style. You may not use or reproduce any content without permission.

13. Limitation of Liability

To the fullest extent permitted by law:
  • We are not liable for indirect or consequential losses
  • Our total liability is limited to the amount paid by you in the preceding 12 months
Nothing in these Terms limits your statutory consumer rights.

14. Privacy

Your personal data is handled in accordance with our Privacy Policy and GDPR obligations. Please refer to our Privacy Policy for full details.

15. Governing Law

These Terms & Conditions are governed by the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

16. Contact

For questions, concerns, or support, please contact:

Email: [email protected]

PRIVACY POLICY

Last updated: 4 March 2026

1. Introduction

Switch My Style is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, subscribe to our services, or rent garments from us.
We comply fully with the General Data Protection Regulation (GDPR) and Irish data protection law.

2. Information We Collect

2.1 Personal Information

We may collect the following:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely via third-party providers)
  • Account login details
  • Rental history

2.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages viewed and interaction data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your data to:

  • Provide and manage our rental services
  • Process payments and refunds
  • Deliver and collect garments
  • Communicate with you about your account, orders, or customer support
  • Improve our website, services, and customer experience
  • Meet legal, tax, and regulatory obligations
We only collect what is necessary and use it fairly and lawfully.

4. Legal Basis for Processing

Under GDPR, we process your data on the following bases:

  • Contractual necessity: to fulfil our rental agreement with you
  • Legal obligation: accounting, tax, and compliance requirements
  • Legitimate interests: improving services, fraud prevention
  • Consent: marketing communications (where you have opted in)

5. Marketing Communications

If you opt in, we may send you updates, offers, or service news.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Updating your preferences in your account
  • Contacting us directly
We never sell your data to third parties.

6. Sharing Your Information

We may share your data with trusted third parties only where necessary, including:

  • Payment processors
  • Delivery and logistics providers
  • IT, hosting, and platform service providers
  • Professional advisers (accountants, legal advisers)

All third parties are required to handle your data securely and lawfully.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

Payment details are processed securely by third-party providers and are not stored on our servers.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services
  • Meet legal and regulatory obligations

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (where legally permissible)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

10. Cookies

We use cookies to improve website functionality and user experience.
You can manage cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant changes will be communicated to you directly where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]

You also have the right to lodge a complaint with the Data Protection Commission (Ireland).

DAMAGE POLICY

Last updated: 4 March 2026

We believe clothing is meant to be worn and enjoyed. Our Damage Policy is designed to be fair, transparent, and proportionate, protecting both our garments and our customers.

1. Fair Wear & Tear

We fully expect signs of normal use.
Fair wear and tear includes:
  • Light marks or minor fabric stress
  • Gentle fading from normal wear
  • Small, removable stains
  • Slight loosening of buttons or stitching
You will not be charged for fair wear and tear.

2. Damage Beyond Fair Wear & Tear

Charges may apply if items are returned with damage that affects their ability to be rented again.

This includes, but is not limited to:

  • Rips, tears, or holes
  • Burns or heat damage
  • Heavy staining (wine, oil, makeup, fake tan, ink)
  • Persistent odours (smoke, perfume, sweat)
  • Broken zips, missing buttons, damaged seams, unravelled beading or embroidery etc.
  • Fabric shrinkage or distortion, or colour staining due to improper washing
You will not be charged for fair wear and tear.

3. Cleaning & Care

We professionally clean all garments.

Please:

  • Do not wash, dry clean, iron, or treat garments unless expressly instructed
  • Avoid DIY stain removal
Improper cleaning that causes damage may result in charges.

4. Damage Assessment

All returned items are inspected by our team.

If damage is identified:

  • We assess whether the item can be repaired
  • We calculate a reasonable repair or replacement cost
  • We notify you before any charge is deducted from the deposit paid.
We aim to be transparent and fair in all assessments.

5. Charges & Deposits

5.1 Repairable Damage

If an item can be repaired:
  • The repair cost may be deducted from your security deposit

5.2 Irreparable Damage or Loss

If an item is lost, stolen, or deemed unrepairable:

  • The applicable deposit will be forfeited.
  • We will not apply any charges to your payment method.
We aim to be transparent and fair in all assessments.

6. Late Returns & Non-Returns

Late returns can prevent other customers from enjoying the service.
Late or missing items may result in:
  • Daily late fees
  • Forfeiture of deposit

7. Disputes

If you disagree with a damage assessment:

  • Please contact us within 7 days of notification
  • We will review the case and respond promptly
We aim to resolve all issues fairly and respectfully.

Late or missing items may result in:

  • Daily late fees
  • Forfeiture of deposit
If you decide you want to keep the item rented permanently, please send an email with the item details, and we will then take the deposit paid on the item as full payment for the item kept.

Our Commitment

We:

  • Repair garments wherever possible
  • Avoid unnecessary charges
  • Share responsibility for normal wear

Our goal is a circular, sustainable system built on trust.

Overview

Terms & conditions

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.